What is Managed IT Services?
Definition of Managed Services:
Managed Services is essentially the practice of IT outsourcing. Routine and day-to-day IT management responsibilities can be outsourced to a Managed Services Provider (MSP) as a strategic method for improving operations and reducing IT costs. IT outsourcing benefits organizations of all sizes as it allows them to offload IT operations to a managed services provider who then assumes ongoing responsibility for a defined set of services for a fixed fee. For small to mid-sized businesses, IT outsourcing often takes the place of having to hire internal IT staff. For larger organizations with an existing IT Department, the managed services provider can help augment the internal IT staff by relieving them of the more day-to-day and remedial issues. Managed services help organizations focus on running their business with fewer interruptions due to IT issues.
Main Components of Zymphony’s Managed IT Services:
24x7x365 Monitoring > We utilize a software platform known as Remote Monitoring and Management (RMM) software. We load "monitoring agents" on all servers, PC/Laptops, Network devices which monitor the status of those endpoints 24x7x365. We will know immediately if a server is down, if a hard drive fails, if a server is almost out of storage, if a CPU is spiking, if a backup fails, etc. We can proactively predict potential failures and can remediate them before any downtime occurs.
Help Desk and Ticketing System for issue tracking and resolution > We also utilize an online Ticketing System where customers can submit a problem issue that gets automatically entered into our Service Desk (or Help Desk) queue for remediation. We have several levels of Service Level Agreements (SLA's) that guarantee a response time based on the level the customers choose in their contract. They can submit a ticket via email, phone, short cut in their system tray, or through the Zymphony Client Portal or Live Chat feature on our website. We can give the main customer contact their own access into our ticketing system so they can monitor and track their employees’ tickets--total submitted, status of tickets, most by which employee, most common issues, etc.
Wide Range of Technical Expertise Available > Zymphony provides experienced, certified IT Professionals to support all of our customers' technology and IT security needs. We have a fully staffed Service Desk, Level I technicians as well as Level II and Level III Engineers. In addition, we have subject matter experts in Virtualization (VMware/Hyper-V), Office 365 and Cloud Services/Strategy, Hybrid Backup Strategy and Disaster Recovery/Business Continuity, Vulnerability and Threat Management, Network Security and more.
Consistent Monthly IT Cost > The Managed IT Services contract (usually 3-5 years) is an agreed upon monthly fee paid by the customer. Unless the customer is having any project work done, the monthly fee is consistent and regular, which helps with budgeting and predictability.