Server & Network Support

Your Network and Servers Are the Lifeblood of Your Business

Even a small problem with any one part of your network can adversely affect all computers and servers and bring your business to a virtual halt. As your IT partner, you can count on Zymphony Technology Solutions to diligently monitor and support your network. Our real-time network monitoring often discovers and resolves problems before you are even aware of them. Our vigilance allows us to react and quickly fix problems so you can continue your work without missing a beat.

Network Management

Information thieves, hackers and viruses all pose serious threats, not only to your network, but also to the health of your business. Protection begins with a security audit to determine your network's vulnerability. Then we put a system in place that's constantly checking on patches, ports, passwords and firewalls - all the ways hackers and virus writers try to get into your network and cause problems. With constant network monitoring we'll know when there's a surge in activity that indicates trouble and we'll manage it so the safety of your company's information, and that of your clients, is never compromised.

With Zymphony's Network Support & Management services, you can expect:

  • Network Element Configuration Backup
  • Network Security & Vulnerability Mitigation Audit & Remediation
  • Monthly External High Security Penetration Audit & Remediation
  • Online Case Management
  • Network Performance Tuning & Optimization
  • Network & VPN Access Administration
  • WAP Configuration & Maintenance
  • IT Asset Management & Inventory
  • Warranty & Service Contract Tracking

Server Management

Your servers support your data, security and applications you use every day, they're the very heart of your system. We support Unix, Linux and Macintosh servers.

With Zymphony's Server Support & Management services, you can expect:

  • 24x7 Security & Alert Monitoring
  • Anti-Virus & Software Patch Alerts & Updates
  • Critical Event Monitoring
  • Mission Critical Application Monitoring
  • Microsoft Patch Management
  • Managed Defense (email, virus & spam protection)
  • Backup Monitoring & Administration (client owned)
  • File Share Permissions Management
  • SQL & Exchange Server Patch Management
  • Application User Security Management
  • Online Case Management
  • Server Optimization
  • Executive Summary 'State of the Network' Report
  • Spyware, Adware & Virus Monitoring & Removal
  • IT Asset Management & Inventory
  • Warranty & Service Contract Tracking
  • SQL & Exchange Maintenance
  • Software Installation & Security Updates

If, in the rare situation that your server is having a problem we could not deter, help is as close as your phone or online live support. IMS Remote Control software developed by Zymphony Technology Solutions allows one of our highly trained engineers to take over your desktop and resolve the problem - remotely - more than 90% of the time. Of course, if a tech is needed on-site, they'll be there - even if the problem occurs after normal business hours!

If your networks and servers aren’t functioning properly, your company’s bottom line will suffer. Let Zymphony Technology Solutions manage them for you so you can enjoy more productivity, reduced downtime and ultimately higher profits.

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